Hotel & Hospitality Management Diploma 32 weeks

If you want a career in hospitality, hotels or resorts, this is the Diploma for you! Our industry partners both in could see you working in the industry before you even graduate.

The Business of Hospitality & Tourism
Explore the relationships in the tourism sector and how hospitality fits into the mix. Look at all the factors that impact on success in the industry, at both a national and international level.

Food and Beverage Operations
Learn how to manage a successful F&B operation from both a management and financial perspective, looking at key areas such as stock control, legislation, alcohol distribution and budget control.

The New Zealand Hotel and Hospitality Industry
Explore management within the hotel and hospitality industry, including a study tour to visit a range of accommodation properties and hospitality venues, learning what is on offer in New Zealand.

Reception and Housekeeping Services within the Hotel Industry
Look at the roles connected to the front office and housekeeping departments in a hotel. Learn to use a reservation system, how to analyse forecasted occupancy levels and the financial impact, and understand the standards for maintaining rooms and communicating with guests and colleagues.

Conference & Events within the Hotel and Hospitality Industry
Explore the domestic and international Conference and Incentives industry, looking at how hotels promote themselves, the role of the conference and banqueting manager, and spend time visiting a variety of conference facilities preparing quotes for potential clients.

Marketing and Sales
Look at the factors that influence marketing, reviewing marketing strategies employed by hospitality, and the use of electronic media. The role of the Business Development Manager is explored and students will prepare their own sales presentation to promote a hotel.

Leadership and Culture
Look at leadership styles and communication skills, how to manage conflict, effective teamwork and the influence that values and culture have on a workplace. A really interesting module for those wanting to work in supervisory or management positions.

Optional Paid Internship for 30 Credits
Or

Creating the Guest Experience
Explore all the elements of customer service, looking at standards across different hospitality businesses and expectations and the variety of guests needs. Also look at different methods employed by hotels to create the perfect guest experience. This module includes an optional international study tour which is self funded, where you will be visiting, experiencing and comparing customer service standards offered in a range of hotel and hospitality operations in Australia.

And

Produce a Business Plan for a Food and Beverage Operation
Develop a business plan, finding a location, choosing the products, sourcing items, staffing requirements, menu’s, pricing, budgets and a marketing plan. This module includes Unit 4646 and 16705 which are needed to operate as a Bar Manager