Travel & Tourism Management Diploma Level 5 (Two Year)

Year One - Level 3 Tourism, Travel & Airline Industry, and your option of either Level 4 Tourism, Hotels & Resorts, Level 4 Tourism, Hotel & Airline Operations or Level 4 Tourism, Airline & Flight attending.
Year Two - Level 5 Tourism & Travel Management.

Open the door to a world of exciting possibilities with this two year Travel & Tourism Management Programme. This premium programme is designed with the aim of a career in tourism management or supervisory positions.

In year 1 we start by training you in the many different areas of the industry such as airline, airport, cruise companies, hotel, tourist attractions, travel agency, iSITE and event management. This will provide you with skills and knowledge to make decisions about which area of the industry interests you the most.

Year 2 is an exciting year with the course focused on Walt Disney World  in the first three weeks and then on five top New Zealand tourism companies. Two study tours are included and students will visit Hobbiton, and Waitomo Adventures in the North Island, and Skyline Skyrides, Real Journeys and AJ Hackett Bungy in the South Island. This gives students the opportunity to meet management and learn about the operational side of these businesses.

Modules such as Human Resources, Marketing, Accounting, Sales Strategies, and Workplace Practices give students knowledge and skills for the future.

Important Note: courses with a start date marked with ** are a reduced length and do not include 7 weeks of aviation in year 1. Please contact your local campus for more details.

Year 1 - Travel, Tourism & Airline Industry Level 3
Career Opportunities
Learn more about the many exciting options a career within an airline, cruise company, hotel, tourist attraction, travel agency or iSITE could offer you.

Employment Modules
Want the edge over others that are applying for the job that YOU want? Raise your chances of success with our dedicated employment modules. Professional CV writing, creating outstanding first impressions, role-playing interview skills and strategic job hunting.

Communication, Customer Service &
Discover the secrets of effective communication, outstanding customer service and selling. Employers want these skills and we bring these together in a fun and interactive way that will ensure your confidence.

Uniquely New Zealand
Find out why Aotearoa and Middle Earth are seen as a journey into paradise.  Learn about Pure NZ with our breath-taking scenery, adventure activities, through to walking in untouched alpine valleys, encountering whales, dolphins, and unique wildlife, while enjoying food and world-class wines.

World Geography
A good understanding of the world is important if you want to succeed in the travel and tourism industry. During this module you will learn all about world geography, the location of countries, locations of some of the major world attractions, various time zones for different countries and some of the different weather patterns that occur on this planet.

Maori Tourism
Our Maori Culture is what makes us unique to the world. We discover the role and importance that Maori Culture plays in the tourism industry and includes looking at M?ori cultural experiences, tour packages, attractions and activities as well as authentic souvenirs and manaakitanga.

Computer Reservations Systems
Become a pro with Amadeus, an airline and hotel computer reservations system as used by many of the leading Travel Agencies in New Zealand. Every airline is at your fingertips with availability in real time. Book yourself on flights and hotels all over the world like London, Paris and New York. Where in the world will you be travelling?

Year 1 - Tourism, Hotel & Airline Operations Level 4
Experience New Zealand
This New Zealand study tour could take you to places such as Rotorua, Queenstown or other tourist destination. You may see spectacular geysers and bubbling mud pools, or get to explore Te Papa, soak in a hot pool, go bungy jumping, jet boating or luging. This three day study tour is included in the cost of the course and will see you experiencing every part of the tourism industry from accommodation, and transportation through to attractions and activities.

Tourism Expo
In teams you will be putting together a tourism expo that will showcase a region of New Zealand. You will have a week to plan and set this up and present to people who will visit the expo.

Airline and Airport Operations and Security
Focusing on successful airlines such as Virgin Atlantic and start up airlines such as Kiwi Air, you will learn about how airlines manage risk. Airlines and airport are all very focused on security> Learn how airlines and airports deal with the threat of terrorism and air rage.

Tourism Operations and Guiding
A study of an iconic tour guiding company from its very beginning, gives you insight into how to grow and run a successful tourism business. You also learn the skills needed to be a tour guide around a New Zealand attraction.

Travel Agency and Exclusive Modules
Travel agency operations focuses on product knowledge and sales and will result in you gaining exclusive certificates for Contiki Tours, Hobbiton Movie Set Tours, STA Travel and Singapore Airlines. These certificates will look impressive on your CV.

Hotel and Hospitality Operations
An inside look at how hotels operate and how each of the departments work together including conference and events. the project will see you putting together your own conference or event.

New Zealand Tourism Destinations
New Zealand has so much to offer and this module covers the unique areas of tourism such as outdoor activities, walking and skiing through to cycling tours and Maori tourism.

Assessment Centre Interview
Experience an assessment centre day which some employers use when interviewing candidates. Gain confidence and skills, feedback and coaching. A great module.

Year 2 - Diploma in Tourism & Travel Level 5
Walt Disney World
The inclusion of Walt Disney World in the diploma means students will analyse and evaluate the beginning and growth of a world renowned tourism company, and gain an understanding of the business operations including organisational structure, roles, and suppliers.

The New Zealand Tourism Industry
New Zealand is unique and offers a range of tourism products to different markets. This component looks at the interrelationships between attractions and activities, amenities and accessibility, and analyses both a tourist destination within New Zealand in terms of its strengths and weaknesses.

Conference and Events
This growing industry – conference and events comes to life as you look at how to determine client needs and analyse and evaluate different conference and event venues in terms of their unique offering and against a client brief.

Marketing a Tourism Attraction
What is involved in marketing a tourism attraction? Given the online presence every tourism attraction needs to have, what is the best way to market and promote an attraction?

Study Tour
As an integral part of the Diploma programmes, students will complete one study tour in New Zealand.  Study tour destinations vary depending on operational requirements and availability.

Accounting and Financial Statements
An important part of business is to be able to understand accounting and the impact this has on a business. This interesting module prepares you to be able to explain the nature of accounting and accounting concepts; explain and classify transactions according to their effect on the expanded accounting equation; and prepare financial statements for an entity as part of the business process of tourism.

Cruise Ship Tourism
The cruise ship industry is not just growing in New Zealand, but also worldwide. Learn about the development of this major industry, the profile of cruise passengers and discuss the perceived value of cruising for the customer and the destinations. This practical application will see you establish customer needs, compare cruise companies, and quote prices.

Human Resources
All successful tourism businesses understand the importance of having great people on the team. You will learn about the key elements that make up Human resources, from recruitment and induction through to appraisals and performance management. This module prepares you prior to your study tour will you will hear from the HR Manager of three major tourism companies.

Customer Service Sales Strategy
This module covers the importance of having a customer service strategy and how to develop one.

Workplace Practice
This is the final module for those not on an internship. It includes the following components:

Effective teamwork and managing conflict
Optional International Study Tour to a South Pacific Island
Industry familiarisation report
Presentation of a tourist destination
Preparation, participation and reflection on the job fair
Evaluate a tourism business and make recommendations for future growth