3. You can cancel your booking up to 14 days(Cooling-Off Period/Initial Cancellation Period) after you accept your offer or pay your deposit, which reduces to 7 days from 1st August

4. If the student is unable to travel to, or enter, the UK due to a restriction on leaving their country of origin, or a restriction on entering the UK due to a government ban in place. 

You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.

If you cancel your booking after the 14 days Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £250 release fee which we will recover by retaining your deposit (which will not, therefore, be returned). If you have paid a lower deposit amount, that’s the amount that will be retained.

Extended cancellation policy (21-22 academic year bookings):

Some properties have an extended flexible cancellation period for 21-22 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st May 2021 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.

1. This applies to any tenancy length for 21-22 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 20-21 academic year or summer 2021 period.

1. You must notify us through email at admin@universityliving.com, no later than 23:59:59 on 31/05/2021. After this date, the standard cancellation terms apply.

1. This promotion is in addition to our standard cancellation terms which continue unaffected.

1. This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.

1. Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.

1. Existing customers must be up to date with payments due on their account to be eligible for this promotion.

1. We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.

Students who make a booking at the following properties after 14/01/2021 but before 31/05/2021 can benefit from this extended cancellation policy:

• 33 Parkside
• 79 Silver Street
• 88 Bromsgrove
• Bowline
• Crown House
• Fraser Studios
• Fontenoy Apartments
• Guilden Village, Stoke Park
• Havannah House
• Hythe Mills
• Kensington House
• Luxurio
• New Century Place
• Steel City
• St Giles Studios
• Straits Manor
• Straits Meadow
• Symons House
• The Garage
• The Residence
• The Toybox
• The Vantage
• Viridian Studios
• YOHO

No Place No Pay

1. Prospective first-year students who have applied to attend a University or a Higher Education Institution in any of the cities in which Prestige Student Living operates, and who book a room with Prestige Student Living, will be allowed to be released from their Tenancy Agreement if, as a result of not achieving the required A-Level, Scottish Higher (or equivalent) results, they do not gain a place at their chosen university and evidence is provided.

1. Only new students who have never lived at a Prestige Student Living property are eligible.

1. If a student does not gain a place at their chosen University of College and wishes to be released from their Tenancy Agreement, they must provide Prestige Student Living with evidence of their rejection and evidence of the reason why (proof of results achieved etc) no later than 3 working days after their results day.

1. Evidence can be a written rejection letter from the University/College/UCAS, or a screenshot of the student’s UCAS status along with the results etc. This can be emailed to admin@universityliving.com.

1. Students who do not apply to be released from their Tenancy Agreement within this timescale and provide the correct evidence will be bound by the terms and conditions set out in the Tenancy Agreement.

No Visa No Pay

1. Prospective international students who have applied to attend a University or a Higher Education Institution in any of the cities in which Prestige Student Living operates, and who book a room with Prestige Student Living, will be allowed to be released from their Tenancy Agreement if they do not receive the entry Visa they require for their study in the UK and evidence is provided.

1. Only new students who have never lived at a Prestige Student Living property are eligible.

1. If a student does not receive the entry Visa they require for their study in the UK and wishes to be released from their Tenancy Agreement, they must provide Prestige Student Living with evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.

1. Evidence can be a copy of the letter from the Home Office, UK Visas and Immigration service or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student’s full name, address and date of issue. This can be emailed to admin@universityliving.com.

1. Students who do not apply to be released from their Tenancy Agreement within this timescale will be bound by the terms and conditions set out in the Tenancy Agreement.