4. If the booking is made from 1st August, you can cancel the booking within 24 hours of signing your Tenancy Agreement. 

?Cancellations

Risk-Free Bookings for 2021/22

Book your accommodation for the 2021/22 academic year before 30th June 2021 and cancel on or before that date with no penalty. 

Only valid for direct bookings and bookings made via International Agents. Bookings made under University nomination agreements are excluded from this offer. Only valid for tenancies of more than 43 weeks. Cancellations must be made via an email at admin@universityliving.com and must be received on or before 23:59 on Wednesday 30th June 2021. Any advance rent payments made will be refunded once we have confirmed the cancellation of the booking. This offer may be removed or amended at any time.

Cancellation

After the 30th June, we operate a 72 hour “cooling off” period up to the 31st July so if your circumstances change you can cancel your booking.

To cancel your booking you need to email at admin@universityliving.com within 72 hours of signing your Tenancy Agreement. You will then be refunded your advance rent contribution payment.

From the 1st August the “cooling off” period is reduced to 24 hours. Once the “Cooling Off” period has expired, you can cancel your booking if:

• You do not have a visa to enter the UK

• You have not acquired the grades to be offered a place at the chosen university

• You have failed to achieve the grades to continue your study at university

In these circumstances, you can cancel your booking prior to the tenancy start date by providing evidence to the General Manager within 72 hours of being notified. Please send your UCAS notification/ Visa refusal documentation to the General Manager within 72 hours of receiving it.

There are no other circumstances when we will accept a request for cancellation either before or during the tenancy.

It may be possible with the Landlord’s agreement to transfer your obligations to someone else who is eligible to live at the property. There is no obligation on our part to find you a replacement tenant. You can advertise your accommodation or undertake your own search for a replacement tenant. If you find a replacement tenant we will need to do some basic checks to confirm their eligibility to take over the tenancy.

Before we will accept a new tenant your account and all obligations need to be up to date and any rent due up to the changeover will need to be paid.

Once the new person has signed the tenancy agreement and made the first rent payment they will take responsibility for future rent payments and all other obligations as stated in the agreement.

Covid-Travel Peace of Mind

If travel restrictions related to Covid-19 prevent you from travelling to the UK or Ireland for the start of the 2021/22 academic year, and therefore unable to take up your study place at University, you may cancel your accommodation without penalty. Written evidence from the University must be sent by email at admin@universityliving.com no later than 10th September 2021 confirming that you are no longer registered as a student with the institution. If you wish to delay your arrival until travel restrictions are lifted, we will amend your Tenancy Start Date in line with your new arrival date. Requests must be made by email at admin@universityliving.com. We will apply a credit to your account for the period between your original Tenancy Start Date and your new one. All tenancies will start on a Saturday.