How to cancel your booking

1. Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail at admin@universityliving.com, at any time during the 7 days after we send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If you do that, you will not be charged and we will return your deposit or any Advance Rent Payments you have made.
2. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy. If a replacement Tenant is found for your Room before your start date, we will release you from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your Room after your start date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant.
3. No Place No Pay – applicable to 1st-year students only. If you are a prospective first-year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first-year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
4. a written rejection letter from your chosen university/college or UCAS or a screenshot of your UCAS status which confirms that the required results were not achieved; or
5. a copy of the proof of acceptance of your new university by UCAS adjustment.
6. These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation to admin@universityliving.com. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund any deposit or advance rent paid in full.
7. 31 May Cancellation Promotion: if you book a room with Unite Students for the 2021/22 academic year by 31 May 2021, you can cancel your booking before this date without penalty. T&C*

Terms and conditions for 31st May 2021 Cancellation

 1. This promotion is made in addition to Unite Students standard cancellation policies as set out on the website. These standard cancellation policies continue unaffected;

2. For the avoidance of any doubt this promotion only applies to tenancies for the 2021/22 Academic Year and not for any tenancies commencing before 4th September 2021;

3. In order to be eligible for this promotion you must book a room with Unite Students (in accordance with these terms) prior to 31st May 2021 and any application to cancel must be received by no later than the end of 31st May 2021;

4. After this date the standard cancellation terms apply;

5. This promotion only applies to all bookings made directly with Unite Students or via their international agents and expressly excludes any bookings made directly through universities or higher education institutions (including, for the avoidance of doubt, any made pursuant to a Nominations Agreement);

6. This promotion shall apply to tenancies of any length;

7. In order to benefit from this promotion and to cancel your booking you are required to email at admin@universityliving.com;

8. If you have booked via an international agent, please contact your agent with cancellation requests or email at admin@universityliving.com;

9. In line with all bookings an advance rent payment may be payable at the time of booking (if applicable). In such situations the Advance rent payment will be refunded on confirmation of cancellation (again if applicable);

10. Exercise of this promotion will invalidate all other promotions including, without limitation, the £250 re-booker incentive and the £250 Group booking incentive;

11. Prior to exercise any existing customers must have made all outstanding payments due on their account to be entitled to benefit from this promotion; and

12. Unite Students reserves the right to remove or change this promotional offer at any time. In the event of Unite Students doing so, any individuals who had completed tenancies prior to the change or removal will be entitled to benefit from this promotion unaffected.