All cancellations must be sent in writing for the attention of the Property Manager at admin@universityliving.com with full details of your name and the accommodation booking you wish to cancel.

If you cancel within 7 days of paying the deposit you can cancel and receive the full refund (less bank charges).

You are not permitted to cancel your booking after more than 7 days have elapsed from your deposit payment or after you have checked in/or after contract start date. If you have not already done so you remain under an obligation to sign your tenancy agreement on line and to comply with your obligations set out therein until the end of the contract dates or you have found a suitable alternative replacement to take over your contract.

If you decide not to occupy your accommodation and do not inform us we will charge you £350 and your rent up to the date that a new tenant can be found.

COVID-19

If you are unable to take up your residence at any of the Yara Student properties because you have contracted Covid-19 and you wish to cancel or postpone your accommodation, then you must provide a medical certificate from a UK-based medical doctor confirming your Covid-19 diagnosis. Once we have been provided with a certificate we will then consider your cancellation or postponement based upon the date you contact us and provide us with your medical certificate. If you are unable to provide a medical certificate as described then we will not be able to consider your request for cancellation or postponement.

• If you wish to cancel or postpone your contract with us because your visa to study in the UK has not been granted, then you must send us a copy of the notification not to grant a visa.

• If you wish to cancel or postpone your contract with us because your University course is cancelled or you do not achieve the grades you need to secure a place, then you must send us a copy of the letter from your University stating the same.

• If you wish to cancel or postpone your contract with us because Covid-19 related travel restrictions prevent you from attending your University and/or course, then you must provide us with written proof of your current residency as well as proof of your University place.

In all instances of Covid-19 related cancellations or postponements, Yara Student management reserves the right to require further written proof from you of your circumstances/situation that invokes this offer from us of cancellation or postponement. All decisions made by Yara Student management with regards to Covid-19 related cancellation or postponement will be final.