We understand that students have lots of important things to focus on, so especially during these uncertain times, Urbanest are here to help make life less stressful. We have put together a deferral and cancellation policy for new bookings commencing in 2021 that provides flexibility if you are impacted by COVID-19. This means you can secure your new home now, with peace of mind that you can change or cancel your new booking without any financial impact*. 

DEFERRAL

If you have a booking and are not able to arrive in Australia for either Semester 1 or Semester 2 in 2021 because of COVID-19, you can defer your contract to the next semester. The same terms of the original booking will carry forward to the new semester booking, including the type of room you booked and even the same weekly rent. Please note for deferrals to Semester 1, 2022 our weekly rental rates are subject to change.

CANCELLATION 

If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us no less than 14 days before your contract start date and we will cancel your booking and provide a full refund of any fees paid. We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you need to do is provide supporting documentation:

•  Visa Denied If your visa application is rejected or the visa centre remains closed in your respective country. 
• Flight Cancellation/Travel Ban If your scheduled flight is cancelled and an alternate flight is not available, or if there is a travel ban preventing travel from your country of origin or in Australia preventing you from arrival. 

• Intake Delay of University/Education provider If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.

*Our above Deferral and Cancellation Policy is only available to new students with a booking commencing in Semester 1 or Semester 2, 2021 who have not previously stayed with us at one of our Scape Group properties. Please note that once your contract commences, this policy no longer applies. This policy relates to individual bookings only; group bookings are not subject to the same terms and conditions. Should you need to delay your arrival by more than 14 days we may need to relocate your booking to an alternate property. Don’t worry, we will certainly be in touch to advise you of any changes and will honour the same room type and weekly rental rate. For any additional cancellation reasons not covered in the above clauses, please contact us at admin@universityliving.com to discuss further