New Zealand Certificate in Business (Administration and Technology) (Level 3)

Gain a broad range of business skills, including workplace communication, customer service, and administration systems, in a simulated business environment. Learn and apply computing skills using a variety of applications. 

Program outline
Areas covered in this program include:

Business Reception and Office Services
Participate in meetings, self-evaluation, team leadership, PowerPoint presentations, verbal and non-verbal communication, customer service skills, dealing with a range of clients, reception skills, time management, employment law, privacy law, te Tiriti o Waitangi principles.

Business Documents for the Workplace
Use Microsoft Word to produce a range of documents such as notices, organizational charts, minutes, agendas, newsletters, flyers, financial reports, mail-merge, and letter composition. Learn how to produce QR-codes, organizational charts and event programs.

Financial Documentation
Learn how to use Microsoft Excel to create documents suitable for the workplace. Gain knowledge in new technology such as Google Apps or Office 365 to meet business requirements.

Business Communication
Gain skills in written communication. Learn how to respond to complaints, email and display documents. You will learn how to use databases for reports and how to interpret and collate data.