Undergraduate Certificate of Hotel Operations - CRS1400975

Book your place for a career in hotels with the Undergraduate Certificate of Hotel Operations. Providing you with a grounding in hotel and resort operations you'll be introduced to the service experience that underpins the industry, from front office to food and beverage service.

With customer service as a foundation, you'll develop your skills in dedicated service environments with real customers and real experiences, while you study the fundamentals of management that underpin working with colleagues, supervisors and managers. Gain knowledge in room division and practical experience utilising tools and programs used by the industry for accommodation reservation. Understand how room divisions and front of house operations are integrated and how they can impact the customer experience and success in this dynamic global industry.