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Wellington Institute of Technology (WelTec)

Lower Hutt , Wellington ,New Zealand

New Zealand Diploma in Information Technology Technical Support (Level 5)

Get the skills to work on a help desk, in computer servicing and technical support. Learn how to deliver great customer service. Understand PC essentials by taking a computer completely apart and putting it back together. Work on hard drive recovery, basic software development, game design and databases.

What you will learn

  • Learn how to manage and operate a help desk
  • Select, install and configure hardware
  • Understand key networking components
  • Recover data from hard drives and provide storage solutions
  • Troubleshoot and resolve common systems issues
  • Enhance web interface design
  • Develop simple software applications
  • Gain customer service and communication skills
  • Create your own digital game

Intakes

  • Feb

Application Processing Time in Days: 20

Minimum English Language Requirements

English Level Description IELTS (1.0 -9.0) TOEFL IBT (0-120) TOEFL CBT (0-300) PTE (10-90)
Expert 9 120 297-300 86-90
Very Good 8.5 115-119 280-293 83-86
Very Good 8 110-114 270-280 79-83
Good 7.5 102-109 253-267 73-79
Good 7 94-101 240-253 65-73
Competent 6.5 79-93 213-233 58-65
Competent 6 60-78 170-210 50-58
Modest 5.5 46-59 133-210 43-50
Modest 5 35-45 107-133 36-43
Limited 4 32-34 97-103 30-36
Extremely Limited < 4 < 31 < 93 < 30

Admission Requirement / Eligibility Criteria

NCEA Level 2 or 3, including Level 1 Literacy and Numeracy Or Certificate in Computing (Level 4) Or New Zealand Certificate in Information Technology Essentials (Level 4) Or equivalent knowledge, skills and experience Minimum IELTS (Academic) score of 5.5 with no band score lower than 5.5.